THE Voice of Quality in New York's Mid-Hudson Valley

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May PDM – The Ins and Outs of Customer Satisfaction Measurement

River Station Restaurant 1 North Water St., Poughkeepsie

Please register by End of Day, Tuesday, May 9.  Attendees will order from the menu and pay for their own meal. Dave Northcutt, ASQ CQE, INFORMS CAP We've all been part of a customer satisfaction survey at one point or another...maybe more than we'd like.  You may even have sent some surveys yourself.  Have you ... Read more