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November PDM – Achieving Quality Improvement with Other Cultures
November 13, 2019 @ 6:00 PM – 8:30 PM EST
Mark Hehl, Senior Consultant, The DESARA Group
AbstractCross Border Quality Management is becoming a way of life for today’s professionals. Cross-cultural contact is increasing, creating a greater potential for both conflict and cooperation. Given this rapidly changing environment, the ability to relate to people with varying cultural backgrounds is an essential skill for Quality Professionals. This program focuses on results-oriented leadership, collaboration and communication with individuals and organizations from different world regions. Going beyond mere tolerance, this program delves deeply into barriers to effective international quality management and provides strategies for building productive international teams that can deliver high quality products and services.
- Globalization and the Changing Role of the Quality Professional
- The Importance of Culture Understanding and tailored leadership for Success
- An interactive contrast of two diverse world cultures and how they affect quality performance
- Examples of cross-cultural faux pas and their negative effect on quality
- Effective communication strategies that yield results
- Cross Cultural Application for Quality Improvement
Objective/OutcomeTo provide quality professionals with an understanding of different world cultures and proven ways to use this knowledge towards achieving high quality.
Mark Hehl is a Senior Consultant with The DESARA Group and the author of the book Amusing Confessions of an International Consultant. His efforts have helped companies successfully initiate and run quality improvement projects in various countries including India, Hong Kong, Malaysia, Thailand, China, Taiwan, Korea, The Philippines, France, Germany, Brazil, Mexico, The Dominican Republic, The USA and Ecuador. These projects have resulted in significant reductions in operating costs along with improved schedule performance, service levels and quality. In recognition of his contributions, the Timex suppliers in China honored him with the award of the Chinese name 何文楷 (Ho Man Kai).Mr. Hehl holds a BS Degree in Electrical Engineering from the New York Institute of Technology and a MS Degree in Management from the Polytechnic Institute of New York. Mark has taught International Business courses at Harper College and has conducted multiple webinars for Industry Week. Mr. Hehl is a frequent guest on National Public Radio and is listed in the United Who’s Who Executive Directory 2002-2003. He is a contributing author of the book Cases on Globalized and Culturally Appropriate E-Learning. Mr. Hehl spends a significant amount of time in both Latin America and Asia assisting his clients and their suppliers. He is very familiar with the Latin American and Asian cultures and ways of conducting business there.