NY/NJ Metro Section October Meeting – IMPROVING OPERATIONS USING THE 5 LENS METHODOLOGY

5 Lens is a lean management methodology comprises of 5 different elements. 1) Voice of Customer – understanding what customers want and need. 2) Process Efficiency – streamline processes by removing waste, variability and rigidity and standardize execution. 3) Metrics and Results – Measure selected KPIs and establish continuous improvement culture. 4) Mindsets and Behaviors – create common team vision, compelling change story, and link Lean behaviors to appraisal and rewards. 5) Organization and Skills – Review organizational setup, spans of controls, skills and assess alignment to serve Customer needs

PRESENTED BY: Eddy Hiu Wong, MBA, LSMBB, PMP, Certified Manager of Quality and Organizational Excellence. He received his Mechanical Engineering degree and MBA in Finance and Supply Chain from Rutgers University in 2003 and 2009 respectively. He is a diversified Six Sigma Master Black Belt and Process Excellence professional with over 12 years of cross functional experience and demonstrated ability to manage various types of strategic initiatives and process excellence projects. He has established a strong track record in leading strategic transformation programs to drive improvements in customer experience, quality, productivity and efficiencies. In addition, He has served in both internal (process excellence leader) and external (management consultant) roles, successfully helping his employers and clients in effecting sustainable and positive change.