June PDM – Lean Performance Indicators: A Road Map for Supply Chain and Operations Success

Can you imagine driving your car across the county? Do you just start your car and begin to drive and hope you reach your destination? Or do you use a road map to identify key points along the route to help ensure that you arrive at your destination on time and without any wasted effort? Companies must learn to use performance indicators in the same manner as a road map to track business and quality performance to achieve success.

We will discuss what key performance indicators are, and how they can aid the quality organization to achieve overall business success. We will explore how these indicators can be used to help identify, quantify and expose waste and how they help direct and focus improvement efforts to meet strategic goals and objectives. Finally, we will discuss what should be measured, what not to measure, and the ramification of selecting the wrong indicators.